How Metso connected strategy and execution across IT, Digital, and R&D

Company

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. Metso improves their customers' energy and water efficiency, increase their productivity, and reduce environmental risks with their product and service expertise.

Challenge

Following a major merger, Metso needed to unify IT, Digital and R&D portfolio management across the newly combined business. More than 2,500 people worked in Jira across tens of separate development processes, each with its own governance, reporting, and tooling.

While teams delivered well individually, leaders lacked a shared view to steer strategy, investments, and benefits across portfolios. They faced critical questions:

• What are we investing in?
• How does work align with strategy?
• What value is being created?

The merger also required harmonised governance across a complex IT and R&D landscape, without forcing teams to abandon their established tools or workflows.

Metso needed a shared portfolio layer: one system that could connect strategy, execution, and financials while supporting agile ways of working.

Solution

Metso selected Keto AI+ to establish an enterprise-wide Lean Portfolio Management (LPM) framework. A live, connected management layer to link together digital, IT, and R&D portfolios.

Keto provides real‑time visibility from strategy to delivery, combining financials, capacity, risks, and benefits in one place. Bi‑directional integrations with Jira, SAP, and Azure AD ensure all initiatives. Now, agile, hybrid, or stage‑gate sits within a single portfolio view.

A key part of the rollout was a unified demand funnel for all IT requests. This created consistent intake, prioritisation, and cost‑sharing across business units, giving leaders clearer control over overall IT spend.

For the technology and innovation domain, the R&D process brought together best practices across all the business areas into one transparent project and portfolio management platform.

Teams continue to deliver in Jira. Keto brings the strategic alignment, governance structure, and financial transparency that sit above it.

Why Metso chose Keto

No‑code flexibility
Keto adapts to Metso’s governance. New lifecycles, workflows, and portfolio structures can be designed and released in‑house.

Aligned governance
Keto supports multiple delivery models across IT, R&D, and digital portfolios without enforcing external best practice frameworks.

Cost efficiency
A configuration‑driven platform reduces total cost of ownership while enabling fast deployment and easy scaling.

Agile collaboration
Keto strengthens coordination between portfolio, finance, and delivery teams with shared insights and transparent data.

Impact

Metso now operates with a single Lean Portfolio Management layer that connects tens of development processes and thousands of Jira and other best-of-breed users into one coherent system. Leaders have real‑time visibility into investments, capacity, risks, and benefits, enabling value‑driven prioritisation and clearer resource allocation.

The unified demand funnel has improved governance and cost transparency across IT, Digital and R&D initiatives. Teams retain their preferred delivery tools while operating under a shared, data‑driven management framework.

The result is a scalable portfolio system that strengthens decision‑making, supports agility, and evolves with the organisation.

Highlights

Timeline

Keto AI+ introduced in 2021, initially supporting IT, Digital and R&D portfolios. Since the initial rollout, the scope has expanded significantly to include other strategic portfolios.