Job opening – Partner Support & Operations Manager

About us

The Strategic Portfolio Management space has been stuck in the past – dominated by tools that feel more 1990 than 2025. Keto brings a fresh approach. Think Figma-level design and usability applied to a space that desperately needs it. We offer the same depth as legacy systems, but with a no-code, AI-native experience that’s fast, intuitive, and actually enjoyable to use.

Rooted in Finnish values and driven by deep domain expertise, we’re a people-centric SaaS company with a proven product, an €8.6M Series A, and a mission to reshape how enterprises link strategy to execution.

We believe in respectful disruption, challenging outdated processes, not people. While others chase quantity, we invest in quality. We’ve already earned the trust of industry-leading clients across Europe and now we’re scaling. That’s where you come in.

The role

We’re building out our partner ecosystem and we’re looking for someone who can bring structure, clarity, and calm momentum to that process.

This role is all about operational precision. You’ll work closely with our Head of Partnerships, Director of Product Partnerships, Sales and Marketing teams to support how we find, onboard, and enable strategic partners, from resellers and integrators to long-term collaborators.

You’ll make sure everything from data hygiene to onboarding flows feels clear, scalable, and thoughtfully designed. If you’re methodical, curious, and like to make complexity simpler for others – read on.

What you’ll do

You will…

Support partner discovery

• Map Ideal Customer Profile (IPP) accounts to potential VAR/SI relationships.
• Conduct structured research to surface high-fit partners across Europe.
• Build and maintain a shared partner database with key insights.
• Help shape partner outreach kits and value-led messaging.
• Track outreach progress with clean documentation and timely follow-ups.

Guide onboarding & enablement

• Manage onboarding checklists and coordinate session logistics.
• Document partner sessions and maintain a lightweight knowledge base.
• Support formatting and finalising of sales + technical one-pagers.

Own operational backbone

• Keep our partner pipeline and status tracking up to date.
• Maintain CRM hygiene and partner activity logs.
• Prepare internal notes and context ahead of partner calls and events.
• Coordinate logistics for webinars, trainings, and enablement activities.
• Facilitate internal request tracking across sales, marketing, and product.

Help build the partner programme

• Maintain dashboards tracking partner performance and engagement.
• Support documentation of certification criteria and progress.
• Help define and organise partner tiers, benefits, and lifecycle flows.

Who you are

• Two to three years in operations, sales support, enablement, or partnerships.
• Strong research skills and high organisational hygiene.
• Solid experience with CRM tools (e.g. HubSpot), Excel, and digital workflows.
• Ability to turn scattered data into structured insights.
• Independent, reliable, and clear in fast-moving environments.
• SaaS or B2B experience is a plus, not a requirement.

Why join us

• Be a core builder in a fast-growing SaaS startup with real product-market fit.
• Work on meaningful problems with direct impact on company performance.
• Collaborate with a curious, kind, and ambitious team.
• Hybrid setup with 1-2 days/week at our Hyvinkää office.
• Enjoy ownership, autonomy, and the chance to leave your fingerprint on how we scale.

How to apply

We value clarity and creativity – so skip the cover letter if you’d rather show us instead.

Here’s how you can stand out (optional but encouraged):

• Your CV.
• A short Loom or video (1-2 min) introducing yourself.
• Think of something much smarter to show you are the perfect candidate.

Just send what best shows us how you think and work to outi.taivainen@ketosoftware.com